Business Support is the all-important tasks, procedures and behaviours needed on a regular basis to provide a competent service to the teams or directors in which you support.
The course provides a more innovative approach to traditional secretarial training in days gone by, for the simple reason that the dynamics of support, even at a more junior level have changed.
Business Support is more than just ‘administrative’, although this indeed forms part of every office profession, not just EAs and PAs.
This action packed, intensive course can be solely completed online, or our blended option which includes two classroom days, and some modules to be completed virtually.
The online only option will see you complete two virtual classrooms per week – these are typically held of an evening, alth0ugh some may be over the lunch period too. They will all be recorded, so even if you miss the live version, you can catch up at a time to suit you!
If attending the blended learning option, we require that you undertake the online modules before attending the two-day classroom.
Please note this can be delivered in-house (in compliance with COVID restrictions or solely online for an organisation). We provide discounts for groups, and further discounts for those attending from public and third sectors. Please contact the EPAA team for more details.
DATES:
Online Only Option:
Blended learning option/Two Day Classroom Dates:
Online Option - Members
Online Option - Non-Members
Blended Option of Online and Two Classroom Days - Members
Blended Option of Online and Two Classroom Days - Non-Members
Physcometric assessments followed up by one hour of coaching
Dynamics to Support Roles & structures of different sectors
To Do List Magic
Time Management – The Rolex Theory
How to Build and Enhance Confidence
Processes and Procedures
Minute Taking & Record Keeping
Finance for Non-Financial Professionals
Emotional Intelligence
Leadership vs Management
Communication Skills including listening skills
Assertiveness Skills
Reactive vs Proactive support
Critical vs Creative vs Strategic Thinking
The Essentials in Project Management
Negotiation and Influencing Skills
Use the below form or external URL to book your place.
Founded in 2016 to bring together a range of executive and business support professionals and support them through a period of industry upheaval and transition, EPAA has now become the go-to organisation for support professionals in a diverse range of roles, all of whom provide invaluable support essential to the day-to-day running of any and every successful business.
Thinking about joining EPAA? Download our 2022 Membership Brochure below.
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