Introduction to Business Support

Business Support is the all-important tasks, procedures and behaviours needed on a regular basis to provide a competent service to the teams or directors in which you support.

The course provides a more innovative approach to traditional secretarial training in days gone by, for the simple reason that the dynamics of support, even at a more junior level have changed.

Business Support is more than just ‘administrative’, although this indeed forms part of every office profession, not just EAs and PAs.

This action packed, intensive course can be solely completed online, or our blended option which includes two classroom days, and some modules to be completed virtually.

The online only option will see you complete two virtual classrooms per week – these are typically held of an evening, alth0ugh some may be over the lunch period too.  They will all be recorded, so even if you miss the live version, you can catch up at a time to suit you!

If attending the blended learning option, we require that you undertake the online modules before attending the two-day classroom.

Please note this can be delivered in-house (in compliance with COVID restrictions or solely online for an organisation).  We provide discounts for groups, and further discounts for those attending from public and third sectors.  Please contact the EPAA team for more details.


Online Only Option:

  • Monday 18th January 2021
  • Monday 12th April 2021
  • Monday 19th July 2021
  • Monday 4th October 2021

Blended learning option/Two Day Classroom Dates:

  • London – Thursday 18th & Friday 18th March 2021
  • London – Thursday 17th & Friday 18th June 2021
  • Edinburgh – Thursday 24th & Friday 25th June 2021
  • Bristol – Thursday 19th & Friday 20th August 2021
  • Leeds – Thursday 16th & Friday 17th September 2021
  • London – Thursday 30th September & Friday 1st October 2021
  • London – Thursday 18th & Friday 19th November 2021
  • This course is predominantly aimed at those entering the profession or have a few years’ experience to date
  • The course also serves as a fantastic refresher and enhances knowledge for those already in a support function role, but wanting to refine this and progress
  • We also invite those from other professions, who have some transferrable skills and want to move into the Business & Executive Support profession
  • Learn how to master the basics in business support
  • Integrate tools and strategies to develop yourself and the role
  • Start to develop your profession identify in the support profession
  • Understand how to add real value to the organisations in which you work
  • Qualified trainers who have direct experience in the roles of Business & Executive Support
  • Blended option – includes lunch and all refreshments on both days
  • Resources toolkit – which includes books and forward learning for post course
  • Certificate of Attendance
  • CPD credits for EPAA Members who are part of the CPD programme
  • Virtual Classroom – What next and the career path in support – this will take place at the end of the modules
  • Virtual Classroom – Diary Management 1-hour masterclass – the changing dynamics of managing diaries
  • One hour follow up coaching session -to take place within 60 days of course completion
  • Free 1-year membership to EPAA once the course has been completed



Online Option - Members


Online Option - Non-Members


Blended Option of Online and Two Classroom Days - Members


Blended Option of Online and Two Classroom Days - Non-Members







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