Our Fellow Training Day Roadshow is pitched with the emerging and senior executive and business support professionals in mind – although any grade of membership and experience is welcome to attend– especially if you or your employer feels this is relevant to your professional development plan at this time!
EPAA are acutely aware of the fact that traditional business support roles are in a state of flux, as technological advancements and corporate restructuring changes the way that industry professionals work within the sector. We are keen to ensure that our members – and the wider community – have the knowledge and executive skillsets necessary to excel in your roles and remain competitive and relevant in an ever-changing marketplace.
Support professionals working at an executive level, are often required to expand their role to support business growth, innovation and change at a more strategic level. The role must also ensure that it is providing an effective support service which runs in parallel with emerging new leaders and their ways of thinking and working, which differ vastly from what has been seen thus far.
Another sizeable challenge facing UK EA/PA professionals today, is the ability to be able to measure, evaluate and communicate the impact of our work from a more managerial viewpoint and how that adds further value to the top and bottom line. It is with this challenge in mind, that many support professionals have not been able to elevate the role to a more senior level.
We believe it is not just down to employers, leaders and HR departments – there now must be a significant shift in terms of mind and skill set, for EPAA to help build a diverse and technologically proficient workforce that has the capacity to endure these large-scale changes for the UK business and support profession.
This training day provides guidance, support and practical resources for UK support professionals on how to elevate your role within your organisation, to one that has meaningful influence and impact on meeting managerial business objectives. Please select a valid form.
This training day is open to members and non members of the Association – Executive Assistants, Personal Assistants, Virtual Assistants, Office Managers, Business Support Specialists, Administrative Assistants and many more.
It is pitched towards a more senior level of training and does not include how to perform what we term the basics of the roles. Even if you are not currently working at a senior level and are aspiring to be there, then this is a training day for you!
We require full payment in advance of the training day. Failure to do so may result in you being refused admittance to the Event.
If payment is not made at the time of booking, registration will be provisional until full payment is received.
Cancellations must be received in writing via email to generalenquiries@epaa.org.uk and must contain the full booking details including delegate and organisation name and contact details.
The following charges will apply if you wish to cancel a booking for an event:
A place at this training day can be used by a substitute attendee at no extra charge (providing the substitute is an EPAA member), up to 24 hours before the training day start date.
If a higher rate is applicable to the substitute attendee (for example due to EPAA Member status), the difference will apply and be invoiced upon notification of the substitution.
However, if the substitute attendee is eligible to receive a lower rate, the original charge will stand.
Please email generalenquiries@epaa.org.uk with details of the original attendee and the nominated substitute’s details, including name, job title, organisation, email
address and telephone number.
We reserve the right to alter event dates, venues and/or location where necessary without liability. We will endeavour to give delegates as much notice as possible of any such change via the attendee’s email address provided at time of booking. If the delegate is unable to attend an event at the revised location or date, we will credit 100% of the delegate fee or offer a credit for a future event. In the event of cancellation, a full refund will be offered.
We cannot offer refunds for cancellations due to circumstances outside our control, including adverse weather conditions, transportation issues, major incidents or industrial action. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.
The Executive & Personal Assistants Association Ltd reserve the right to change speakers or sessions without prior notification. The most up to date changes to the programme will be found on the event page.
Photography & Filming:
There may be a professional photographer and/or video production taking place during the Event which may be used at a later date for promotional and other uses. Delegates who do not wish to be filmed or recorded should advise the Organisers by email in good time before the Event, by emailing generalenquiries@epaa.org.uk
Liability:
Views expressed by speakers are their own. The Organisers assume no responsibility for the content of presentations or materials provided by speakers at the Event and the Organisers cannot give any warranty that the information will be accurate or up to date.
Subject to the paragraph below, the Organisers do not accept liability for any error or omission and excludes all liability for any action you may take or loss or injury you may suffer (whether direct or indirect, or any indirect, consequential or special loss) howsoever arising for advice given, or views expressed, by any speaker at the Event or in any material provided to delegates or as a result of you relying on the same.
We do not attempt to exclude or restrict liability for death or personal injury caused by the Organiser’s own negligence or any other liability the exclusion and restriction that cannot be excluded or restricted by English law.
Executive & Personal Assistants Association Ltd does not accept responsibility for attendees’ personal belongings or valuables, for example, laptops or communications devices, brought to courses. These remain the responsibility of the individual attendees.
Executive & Personal Assistants Association Ltd reserves the right to remove any attendee from their course should their behaviour be deemed inappropriate. In such event, no refund of fees or other costs will be made.
Early Bird Member - until 30th June 2022
Early Bird Non Member - until 30th June 2022
Member - Post Early Bird Rate
Non Member - Post Early Bird Rate
Member Group Rate
Non-Member Group Rate
Networking and refreshments available.
Every support professional has key stakeholders. A stakeholder can be defined, in simple terms, as any person or organisation whose behaviour or actions will have an impact on a result. By following a logical progression, through identification of stakeholders; initial contact; mapping of aims and ongoing planning, increased positive results can be achieved.
o Identify your style of stakeholder management along with the needs of their Stakeholder
o Recognise ways of securing stakeholder agreement
o Distinguish the 6 different persuasion styles.
o State various methods to build an on-going relationship
You will gain a high level understanding of each of the subjects covered along with a development action plan.
Kaizen is the Japanese word for “improvement” and is a philosophy of continuous improvement spear-headed by the person who actually does the job. The creator of the practise is Masaaki Imai who is an organizational theorist and management consultant. This session aims to share the philosophy of Kaizen, how this can be implemented to maintain and elevate your role in a future work landscape which is uncertain and challenging.
o What is Kaizen?
o How can I employ the principles?
o How Kaizen can give me the edge in a competitive workplace?
o Kaizen as a tool for innovation and levelling up the profession
The aim is to provide you with a practical, simple yet powerful way to improve your value and contribution to your executive and company.
This session will help you understand that there are some simple techniques and processes that can be followed to help make leadership simpler. It will also demonstrate that leadership is all about getting things done through people and focuses on three main practical management techniques that will help business and executive support professionals get the best out of their working day.
o Understand the value of One Minute Managing
o Set clear and measurable goals
o Provide praise effectively, regardless of upwards, downwards or sideways in the hierarchy
o Give redirects to re-focus behaviours
o Get the best results for your business support service
Creativity and Innovation are considered two of the most desirable skills for the future and this is not really surprising in light of the speed at which companies are changing, the amount of disruption to all industries and professions. This session has been designed to help you harness and enhance your ability to generate new ideas, solve problems and connect the dots that nobody else even notices.
o How to build and enhance creativity?
o Innovation in processes and systems (efficiency/productivity/value)
o Dealing with the risks of innovation. Fail fast, fail early!
o Expanding beyond the title and job description
o Using creativity and innovation to secure your role.
Victoria is a multi-award winning Executive Assistant and qualified trainer and coach.
She is extremely passionate about the role of the EA and actively encourages it as a truly fantastic career choice, after experiencing an extraordinary career journey herself.
Victoria has worked across numerous sectors during her 20 year career, which includes FTSE, Third Sector and Financial Services.
In 2016 Victoria opened EPAA, in order to provide a professional voice for EAs and PAs across the United Kingdom. With topical campaigns and fast energy, she has worked tirelessly since the age of 20 to protect the long term future of the UK profession.
Anel is a former award winning C-Level Assistant and a qualified Results Based Coach. She is a solopreneur who is passionate about helping others achieve their goals, manage their time and increase their confidence. She has 15 years’ experience in the corporate world has been working in the training sphere since 2009 and became a full-time facilitator and small business owner five years ago, as demand for her programmes and services grew.
She has worked with several premium companies across the globe for in-house training interventions and performance coaching namely SAP North America, HSBC, Stanlib, Exxaro, MTN, Sanlam, Oppenheimer Group, Telkom South Africa, Discovery as well as various forums and training companies around the world.
She has worked with audiences as large as 2000 from 24 different countries and this has given her a global view on her subject matter. She has participated in events hosted in Uganda, Botswana, Ghana, Kenya, Zanzibar, Malaysia, Singapore, New Zealand, France, England, Scotland and the United States. Her travels have exposed her to delegates and clients from all over the world, different accents, backgrounds, cultures and industries.
She has a special passion for female empowerment, executive assistants technical training and small business development with regards to digital skills and marketing.
Use the below form or external URL to book your place.
Founded in 2016 to bring together a range of business support professionals and support them through a period of industry upheaval and transition, EPAA has now become the go-to organisation for EA/PA professionals in a diverse range of roles, all of whom provide invaluable support essential to the day-to-day running of any and every successful business.
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