EPAA was looking forward to running this in a face to face capacity in Manchester this September. Due to further government restrictions being announced regarding Covid, and also the anxiety among members on attending an event whilst the pandemic is still ongoing for the UK, we have made the decision to turn this into a virtual conference for 2021.
We know 2020 and the first half of 2021 has been a challenging year for all, not least for the Executive and Business Support profession and the pandemic is not over yet.
Whilst EPAA adapted to virtual learning during lockdown, along with the rest of the world, the need to be in a room face to face is still prevalent and is important going forward. As a national body, we shall be offering a combination of both in the future. We hope to return with large face to face events in 2022.
Our conference is bringing new speakers and trainers to the market, in addition to working with our trusted partners. We are focussing on key areas of development and, learning of such you can take back to share with Executives, peers and your wider colleagues.
The investment of time and money will leave you returning to the workplace with a renewed sense of purpose, armed with new knowledge and tools, as well as valuable new contacts. These benefits alone will help you grow personally and more importantly professionally.
Who can attend?
This event is open to both our EPAA members and to the public.
EPAA Members, as part of your membership benefits can take advantage of spreading the cost of the event over 3 or 4 monthly payments. Please note the first payment must be made within seven days of booking date, to ensure a valid conference ticket. The last date for setting up a payment plan is 1st August 2021.
Please contact Val Kingston on Generalenquiries@epaa.org.uk to find out more information.
EPAA Conference Delegates Terms and Conditions
1.1 The conference (or other event) is organised and managed by Executive & Personal Assistants Association Limited, a company registered in England and Wales with registration number 09334315 and registered office at Raven House, 29 Linkfield Lane, Redhill, Surrey RH1 1SS.
1.2 References to “us” means the Executive & Personal Assistants Association Limited and references to “we” “us” and “our” shall be construed accordingly. Reference to “you” means the entity completing a booking request and references to “your” shall be construed accordingly.
2.1 All applications to register for the conference are subject to availability and you making full payment.
2.2 Confirmation is immediate upon payment being received. Rejection, if applicable, of your booking will be sent to you by email within five (5) working days of our receipt of your booking request.
3.1 Our prices for attending the conference are set out on the relevant registration booking form or the relevant purchase order form or can otherwise be obtained from us upon request or from our website. Prices may be subject to change from time to time.
3.2 If you apply to register for the conference less than two (2) weeks before the date of the conference we will only accept payment by a credit card, unless we expressly agree otherwise in writing. If for any reason we have not received payment in full by the date of the conference you (or the attending delegate) will be asked as a condition of being allowed to attend the conference to provide payment by credit card on the day of the conference. We reserve the right to cancel your booking at any time if payment is not made.
4.1 We reserve the right and shall be entitled to make changes to the conference at any time without liability to you, including without limitation in respect of the advertised content, timings on the day, date, format, venue and/or location of the conference or the advertised speakers. We will keep you informed of any such changes from time to time.
4.2 We reserve the right and shall be entitled, in our sole discretion, to cancel or postpone the date of the conference. We shall give written notice to you of our decision to cancel or postpone the conference. In the case of our:
4.2.1 postponement of the conference, we will offer you the choice of either:
(i) a credit for a future conference run by us of your choice (up to the value of sum paid by you in respect of the conference); or
(ii) the opportunity to attend the conference on the new date as varied.
4.2.2 cancellation of the conference, we will offer you a credit for a future conference run by us of your choice (up to the value of sum paid by you in respect of the conference).
5.1 All rights in all presentations, documentation and materials published or otherwise made available as part of the conference (including but not limited to any documentation packs or audio or audio-visual recording of the conference) (“Content”) are owned by us or are included with the permission of the owner of the rights. No (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not):
5.1.1 upload any Content into any shared system;
5.1.2 include any Content in a database;
5.1.3 include any Content in a website or on any intranet;
5.1.4 transmit, re-circulate or otherwise make available any Content to anyone else;
5.1.5 make any commercial use of the Content whatsoever; or
5.1.6 use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.
5.2 The Content does not necessarily reflect our views or opinions.
6.1 Subject to Clause 6.4, our aggregate liability to you, however caused, in respect of all claims (or series of claims) arising out of or in connection with these Terms & Conditions or otherwise in connection with any booking (or requested booking) made by you or otherwise in relation to the conference, shall be limited to the price paid by you in respect of your booking to attend the conference.
6.2 Notwithstanding any other provision in these Terms & Conditions, but subject to Clause 6.4, we shall not be liable, in each case however caused for any:
6.2.1 direct or indirect loss of or damage to:
(g) anticipated savings or interest;
(j) use; or
6.2.2 costs of wasted management or staff time; or
6.2.3 travel, accommodation or other costs and expenses; or
6.2.4 indirect, special or consequential damages, loss, costs, claims or expenses of any kind.
6.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to a conference.
6.4 Nothing in this these Terms and Conditions shall limit or exclude either party’s liability for:
6.4.1 death or personal injury caused by that party’s negligence, to the extent prohibited by law;
6.4.2 fraud or fraudulent misrepresentation; or
6.4.3 any other liability which cannot be limited or excluded by applicable law.
6.5 We shall not be in breach of these Terms & Conditions for any change to the conference under
clause 4.1 or any postponement and/or cancellation of the conference under clause 4.2 of these
Terms & Conditions and you acknowledge that the rights in respect of postponement and/or
cancellation of the conference under clause 4.2 are your sole rights and you waive all other rights
and remedies in respect of any postponement and/cancellation of the conference. For the
avoidance of doubt, we shall not be liable to you or any third party for any travel, accommodation
or other costs and expenses incurred in connection with any change to the conference under
clause 4.1 or any postponement and/or cancellation of the conference under clause 4.2 of these
Terms & Conditions.
6.6 The parties agree that each of the sub-clauses in clause 6.2 and each of the sub-paragraphs 6.2.1(a) to 6.2.1(j) in sub-clause 6.2.1 constitute separate terms and the introductory wording of clause 6.2 shall be applied to each of them separately. If there is any claim or finding that any such individual sub-clause or sub-paragraph is unenforceable for any reason, such unenforceability shall not affect any other provision within clause 6.2 or otherwise.
6.7 The term “however caused” when used or referred to in this clause 6 shall cover all causes and actions giving rise to our liability arising out of or in connection with these Terms & Conditions or the conference: (i) whether arising by reason of any misrepresentation (whether made prior to and/or in these Terms & Conditions), negligence, other tort, breach of statutory duty, repudiation, renunciation or other breach of contract, restitution or otherwise; (ii) whether caused by any total or partial failure or delay of the conference; and (iii) whether deliberate (but not in bad faith) or otherwise, however fundamental the result.
7.1 You warrant that you shall:
7.1.1 comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;
7.1.2 comply with such of our anti-bribery and anti-corruption policies as are notified to you from time to time; and
7.1.3 promptly report to us any request or demand for any undue influence or other advantage of any kind received by or on behalf of you in connection with the performance of these Terms and Conditions.
7.2 Breach of this clause 7 shall be deemed a material breach of these Terms and Conditions.
8.1 We shall not be liable for any hindrance, failure or delay in performing any of our obligations arising out of or in connection with these Terms & Conditions as a result of an event or series of connected events beyond our reasonable control (including, without limitation, acts of God, extreme weather conditions, power failure, floods, lightning, storm, fire, explosion, war, riot, civil commotion, military operations, acts or threats of terrorism, malicious damage, strike action, lock-outs or other industrial action (whether involving our workforce or the workforce of any other party), default of suppliers or sub-contractors, compliance with any law or governmental order, rule regulation or direction, accident, failure or breakdown of plant, machinery, systems or vehicles, or a pandemic, epidemic, civil emergency or other widespread illness) (“Force Majeure Event”).
8.2 In the event of a Force Majeure Event, we shall be entitled, without liability, at our sole discretion to vary, perform, suspend performance of, postpone, cancel the conference and/or the contract between us and/or terminate the contract between us subject to these Terms & Conditions on giving written notice to you.
Join us over a light breakfast to discuss all things career related – including the latest developments on the UK job market, modern concepts of CV designs, interviews and how to set clear strategic goals, which are workable in Executive Support, for your long term employability.
This masterclass is available for the first 50 people who book for the main conference!*
Organisations are understanding the benefits of Diversity and Inclusion to organisations. Embedding Diversity, Equity and Inclusion enhances retention, performance and reputation. It is important for everyone to understand the benefits, but also for Managers to support and work effectively with their diverse teams.
This session will discuss how managers can:
This session will be both an informative and practical session where participants can take away personal and professional actions to support them implement inclusive practice.
Holly Moore’s story of Anything is Possible tells the tale of a business in one of the worst hit industries during the pandemic.
How did Holly’s battle with mental health 10 years before give her the best training to lead a team, re shape a business without borrowing a penny despite losing 3 million pounds worth of business.
Holly truly believes Anything is Possible with the right mindset, tools and understanding yourself to work to your potential.
We hear the words strategic and business partner thrown around a lot, but I want to talk to you about being tactical. The definition I like is this, “showing adroit planning; aiming at an end beyond the immediate action”, we need precision planning, confident and exact action and execution as well big picture thinking and a deep understanding of the mission at hand.
Our work landscapes have suddenly become much more complex and the stakes have never been higher. This session is designed to move you from support to MVP. Find out the practical steps you can take to create massive value in your workplace and secure your place in it during these turbulent times.
We will explore:
This session will tell you the truth, give you practical next steps and highlight the skills of a valued executive assistant. It will help you get more focused about the potential value you can (and should) be adding and how to function as an auxiliary brain for your executive. How to take control, plan and execute. It is about results and efficiencies!
Our Fear in Business session looks at how anxieties we have about being in control, being looked on as an authority in something, making a mistake, being outside of our comfort zone or having our approach criticised affects how we function.
We will offer for consideration some different ways of looking at things, such as establishing a protective framework and embracing the strength that comes from acknowledging what Brené Brown calls “excruciating vulnerability”, but most importantly, we will allow people to talk and share their feelings and experiences around how fear affects their life
During this interactive session, Charlotte will talk through the evolution of the Virtual Assistant over the last 6 years, what the landscape looks like now and how COVID impacted the importance and role of the Virtual Assistant.
Hear from our inspiring panel, as they share best practice, top tips and their thoughts on the roles and profession more widely for the future.
Nic Hamilton is a rising star of the British motorsport scene. In a notoriously competitive and tough sport, he has established himself as a potential future champion. An achievement in any context, but even more so for someone told as a child he would never walk.
Nic was told as a child he would never walk due to his cerebral palsy and would spend his life reliant on a wheelchair. Not one to be told he cannot do things, with determination and gruelling training he not only walked unaided, but he started to realise his dream: to be a racing driver.
Now a regular in the Renault Clio Cup (the entry level to professional touring car racing) his story and ‘anything is possible’ attitude inspires everyone that hears it.
Victoria is a multi-award winning Executive Assistant and qualified trainer and coach.
She is extremely passionate about the role of the EA and actively encourages it as a truly fantastic career choice, after experiencing an extraordinary career journey herself.
Victoria has worked across numerous sectors during her 20 year career, which includes FTSE, Third Sector and Financial Services.
In 2016 Victoria opened EPAA, in order to provide a professional voice for EAs and PAs across the United Kingdom. With topical campaigns and fast energy, she has worked tirelessly since the age of 20 to protect the long term future of the UK profession.
Natasha is the founder and Director of Diverse Matters. She is responsible for the overall running of the company and for the design and delivery of a range of diversity and inclusion solutions for clients across the voluntary, public, third and private sectors.
Natasha has over 20 years’ experience of working within the diversity and inclusion field, and prior to setting up Diverse Matters and was the Head of Equality, Diversity and Inclusion for Victim Support. Natasha led the organisation to become a Stonewall top 100 employer, achieve the ‘Leaders in Diversity’ and ‘Investors in Diversity’ accreditation from the National Centre for Diversity and the charity was the first national charity to achieve ‘Leaders in Diversity’ status. Natasha achieved further recognition with through being shortlisted in both the 2015 ‘Excellence in Diversity Awards’ and ‘National Diversity Awards’ in the ‘Diverse Company’ category. Victim Support has also recently been shortlisted for the Pink News Equality Award (June 2018).
Natasha continued to carry out a consultant role for Victim Support. Within this role she supported the organisation to remain the top charity in the Stonewall top 100 2017/2018/19/20 Workplace Equality Index, Top Trans Inclusive organisation and Star Performing Organisation, become the top charity in the National Centre for Diversity’s Top 100 diverse organisations (2017), Best Employer for Race 2018, win the Business Disability Standard ‘Know How’ award for their support to victims with mental health issues as well as being a top 50 Inclusive Employer during 2016 and 2017 awarded by the Excellence in Diversity.
Natasha also worked as the Head of Development for Equal Approach. Equal Approach is a leading inclusive recruiter, diversity consultancy and training provider, supporting organisations to attract, recruit, recognise, retain and promote diverse talent, and make workplaces more inclusive. Natasha worked with organisations from a wide range of sectors including finance, recruitment, design, retail, legal and the public sector to support them to become more inclusive in their practices. This included a wide range of services including audits, training, policy and strategy development. Natasha also currently supports law firm Mills & Reeve as the lead for Diversity and Inclusion development.
Over the years Natasha has gained a wealth of experience in working within the Black and Minority ethnic community, disabled community including mental health, LGBT+ community and young people. She also set up and managed a ‘highly commended’ regional mentoring programme and is also experienced in leadership development.
Due to this experience and knowledge Natasha has developed and delivered a wide range of diversity and inclusion programmes to companies nationally that focused on areas including unconscious bias, disability/mental health and embedding diversity and inclusion, supporting diverse communities, race inclusion and LGBT+ training. Natasha is also an experienced guest speaker, facilitator, chair and has held senior positions including chairing regional and national panels within the public and voluntary sector.
Natasha currently carries out Associate roles for Pearn Kandola, Business Disability Forum (BDF), National Centre for Diversity (NCD), Irish Centre for Diversity and Righttrack learning consultancy as a Diversity consultant/trainer. Board roles include the Institute of Equality and Diversity Practitioners (IEDP) and Advisory board for Supporting Justice.
Natasha was also the winner of Stonewall Cmyru’s LGBT+ ‘Ally of the Year’ Award 2018 and Runner up/Special mention – National Centre for Diversity 2016 ‘Inspirational person award’.
Anel is a former award-winning C-Level Assistant and a qualified Results Based Coach. She is a solopreneur who is passionate about helping others achieve their goals, manage their time and increase their confidence. She has 15 years’ experience in the corporate world has been working in the training sphere since 2009 and became a full-time facilitator and small business owner five years ago, as demand for her programmes and services grew.
She has worked with several premium companies across the globe for in-house training interventions and performance coaching namely SAP North America, HSBC, Stanlib, Exxaro, MTN, Sanlam, Oppenheimer Group, Telkom South Africa, Discovery as well as various forums and training companies around the world.
She has worked with audiences as large as 2000 from 24 different countries and this has given her a global view on her subject matter. She has participated in events hosted in Uganda, Botswana, Ghana, Kenya, Zanzibar, Malaysia, Singapore, New Zealand, France, England, Scotland and the United States. Her travels have exposed her to delegates and clients from all over the world, different accents, backgrounds, cultures and industries.
She has a special passion for female empowerment, executive assistants technical training and small business development with regards to digital skills and marketing.
Vicky Holding joined the events industry in 2014 after graduating from the University of Warwick with a degree in French and English. She’s since become well-versed in the world of design and facilitation as well as event management and loves to combine her relentless organisation skills and performance background to bring business events to life. Outside of events, Vicky is also a singer, actor, voice artist and presenter for a variety of projects worldwide.
Howard Karloff spent 25 years working as an actor and performer and the past 15 years working with companies of all sizes, from local to global, from shop floor to C-Suite. He uses his varied experiences and acquired skills to help people find better ways to communicate the messages that matter. He set up Colour; Noun with Vicky Holding to help organisations find better ways to engage, motivate and communicate effectively… and to find the fun in it while it happens.
Charlotte Wibberley is an Online Business Manager enabling entrepreneurs and business owners to have the freedom to do what they do best and follow their passion.
Charlotte leapt into self-employment after having her son in 2012 starting her first online business, a multi-award-winning VA business in 2013.
This success enabled her to find her passion in supporting successful women juggling family and business as their OBM. Charlotte is the extra pair of hands, the like-minded buddy and chief cheerleader for businesses goals and ambitions. She loves helping clients achieve their goals they secretly dared to desire but feared to hope and aim for through strategic advice and top-notch implementation.
Charlotte also has over 5 years’ experience coaching, and mentoring VAs looking to build their businesses, grow their teams and achieve their dreams. Seeing people grow and build successful businesses around their lifestyles is close to Charlotte’s heart: it is one of her passions and key purposes.
Outside of work Charlotte is mum to Alex, 6 and Evie, 4 who keep her busy and out of trouble! She also enjoys going to the gym and the rare date night with her fellow entrepreneurial husband, Andrew.
Nic was told as a child that he would never walk due to his cerebral palsy and would spend his life reliant on a wheelchair. Not one to be told he cannot do things, with determination and gruelling training he not only walked unaided, but he started to realise his dream: to be a racing driver. Now a regular in the British Touring Car Championship the pinnacle of British motorsport) his story and ‘anything is possible’ attitude inspires anyone and everyone that hears it. Nic Hamilton is a rising star of the British motorsport scene. In a notoriously competitive and tough sport, he has established himself as a potential future champion, an achievement in any context, but even more so for someone who was told as a child that he would never walk.
Born with Spastic Diplegia a form of cerebral palsy, which affects the movement of his leg muscles, Nic was initially a wheelchair user. He endured years of gruelling, painful training so that by the age of 17 he could walk completely unaided. A huge achievement in itself, but this was just the first part of his unwavering determination to become a racing driver.
Not one to be told what he can and cannot do on the basis of his condition, Nic earned a seat in the highly competitive Renault Clio Cup, the entry level to touring car competition and the gateway to motorsport for many future successful drivers. After a high-profile first season (partly due to his disability, partly due to his brother being Lewis Hamilton) Nic moved to the European Touring Car Cup. Sponsorship and financial issues in this most money-dependent of sports enforced a season’s break on him, but he returned to the track within a couple of years becoming the first disabled driver to compete in the British Touring Car Championship.
After a return back to the Clio Cup in 2018, Nic is now set on continuing his motorsport career, having secured a seat back in the British Touring Car Championship for 2019 and defying expectations with his ‘anything is possible’ attitude.
Hayley Cole is an Executive Assistant with over 20 years’ experience in providing executive business support in the Banking in Finance sector.
Hayley is a network leader and chairs the GAIN EMEA Network, which is the professional network providing support and advocating for the administrative professionals at BlackRock. Hayley also works on Inclusion, Equity and Diversity initiatives at BlackRock, facilitating conversations that impact our community.
In 2020 Hayley was a WATC Rising Star Finalist in the EA/PA category. These awards are given by WeAreTheCity in recognition of female talent pipelines beneath managerial level across industries within the City.
Hayley is a Fellow of EPAA (Executive & Personal Assistant Association) & C&C Coaching Club member.
Having jumped between the tech and charity sectors over the last 9 years, Kay is currently an Executive Assistant in travel tech, where she pushes the traditional PA boundaries – getting involved with agile & Kanban, train the trainer, project management and mentoring other colleagues.
Kay was recognised in her annual company meeting as a “Playmaker & Inclusionist” thanks to her work in Diversity & Inclusion. She sits on the D&I steering committee, serves as an ambassador and mentor for the ethics programme, implements D&I initiatives, and has organised participation in Manchester Pride events.
On top of her demanding role, Kay is passionate about learning & development. She completed a part-time degree in Psychology over 5 years and has now signed up to start an MSc in September 2021.
Dalya is an award-winning Executive Assistant with a wealth of experience within the EA/PA industry. She has been EA to a high profile/high net worth Entrepreneur & Philanthropist since 2010 and has a range of skills including extensive Diary Management, Corporate Travel Management, Event Planning, Property/Asset Management and generally Managing the day to day activities of the various businesses and its staff.
Dalya holds a certificate in First Line Management and a Diploma in Personal Assistance. In 2013, she won 1st runner up in the Executive PA Magazine PA of the Year Awards and in 2014 won the Pitman Training Super Achievers PA of the Year Award.
This has allowed Dalya to be invited as a guest speaker for many networking events throughout the UK and Internationally.
Outside of work, Dalya is a mum of 2, wife, owner of 2 geese and a large dog. In 2014, Dalya raised over £9500 for charity by running 2 half marathons and successfully climbing Mount Kilimanjaro.
Mauricio de Jong Oliveria is an Associate at CDC Group, within The Africa List team, although his tenure at CDC started as the EA to the CEO’s Office.
Amongst many of his achievements, Mauricio supported the transition from Diana Noble to Nick O’Donohoe in 2017. His strengths lie in relationship management as wells as travel and events management.
Prior to joining CDC, M was the PA to the European General Manager at Revlon and has also worked at the New York Stock Exchange.
In addition, Mauricio is a Non-Executive Director for EPAA and is also a qualified Mindfulness Coach.
Holly is responsible for the business strategy, vision and creative direction.
Not only has she grown the business from scratch, but she has put together an incredibly talented team of event planning consultants and creative professionals.
Holly loves finding out what makes a company or a brand tick, really getting under its skin and showcasing it in all its glory.
Use the below form or external URL to book your place.
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