EPAA National EA Conference

EPAA UK is delighted to be relaunching our national conference specifically for EPAA members only. 

Our conference has a dedicated learning and development focus, with no sponsors or partners, no trade shows and even more importantly no selling!

This one day conference is designed to foster the exchange of actionable insights and move Business Support Professionals into a more futuristic and strategist sphere. 

Part of our remit at EPAA, is to ensure the long-term employability of our members and Business Support Professionals more widely across the United Kingdom. We do this by undertaking our journey of professionalising the UK profession and ensuring UK businesses and employers needs are met, via the support services our members offer.

There are many aspects to this journey, which include equipping our members with the latest updates, knowledge and resources to remain credible and in front.

In recent years, the EA/PA career landscape has changed for many already and this will continue to be an ongoing trend. It could be you are newly in post, facing redundancy or looking to take the next step in your EA/PA career.

You could be asking yourself where you sit within the profession vs other professionals and unsure of the next steps to take. 

This member conference will go through every facet of what it means now and in the immediate future to manage your career as an Business Support Professional. You will leave armed full of resources, best practice guidelines and relevant advice, to clearly define and manage your career and thinking going forward. 


  • Dynamic, provocative and relevant sessions on trends influencing the future of the Business Support Profession in the UK 
  • Gain greater confidence in how to move your career along to the next stage
  • Learn how to manage emotional intelligence in the workplace 
  • Add greater and more meaningful impact with the support service you provide 
  • Dedicated networking opportunities with EPAA members 
  • Be part of the conversation and thinking around the future of the UK profession 
  • No selling, no partners, no trade show! 


  • Electronic certificate of attendance
  • 10 EPAA CPD credits awarded to members on CPD programme
  • Drinks refreshments (please note lunch is NOT included and at own cost) 


  • 41



Registration Open – Networking & Refreshments


Welcomes & Conference Open


EA Career Stagnation – how to progress to the next stage of your career


Leaders in Small Business – Executive Interview with leading & award winning small business owner, Holly Moore of Make Events 

Small Business Owners are vital to the British economy! According to the FSB, at the start of 2018 there were 5.6 million small business owners in the UK, which accounted for 99.3% of all private sector businesses. The total employment figures for SMEs was 16.3 million, which accounted for 60% of all private sector employment in the UK.  The SME sector contributed a combined annual turnover of £2.0 trillion – thus providing 52% of all private sector turnover. 

So how do you really grow a business from scratch? What are the key differences from supporting the CEO of a large organisation vs those who are Founders and have grown the firm organically? What challenges are SME business owners currently facing and how we can as EAs add more value in our support to them? 

Often SME business owners require EAs to become more ingrained in the business. This has typically arisen due to the fact that a small business, does not have the luxury of many different departments to hand and staff often have to turn their hands to trying out new skills to make things happen. 

Many EAs have not had the opportunity of supporting an Executive outside of a large organisation and it is different.  As a new generation of leaders now start to break through and are looking for a great EA – are you as an Executive Assistant ready for future challenges and can provide an all encompassing service? 

Join EPAA Founder, Victoria Wratten as she interviews award winning business owner Holly Moore and find out what it really takes to succeed in business, the pitfalls and why providing a great work environment helps a business to grow and keeps employee moral high and engaged. 




Maximising Success Through Utilising Your Emotional Intelligence Workshop

Sherie Pointon, Admin Advantage New Zealand 

You wouldn’t have made it to the level you are in your career, without using your Emotional Intelligence, but how do you take those skills and and move this to the next level of supporting your Executive? 

In this session, we will look at your strengths and using them to your advantage, and how to improve those areas where you might be lacking and is stopping you from being the best Assistant you can be.

Our role puts us in the perfect position to influence others and the workplace. We will discuss managing those difficult conversations, dealing with change and how to manage a toxic workplace. 

We will also take a look at the darker side of emotional intelligence, how people use EI to manipulate others, and how to counter this. 

This session will provide tools to take back to your organisation, as well as helpful tips and tricks to maintain a healthy perspective on your own emotional wellbeing. Through leadership and emotional intelligence, EAs can help cultivate an Emotionally Intelligent organisation. 


Recruitment Panel with the REC 

Earlier in 2019, EPAA publically challenged the UK recruitment sector on its working practices, when it came the recruitment for roles under the business support umbrella.  It is clear there has been a breakdown of communication and a lapse in the generally strong partnerships that the recruitment sector once held with UK EAs and PAs. 

After hearing multiple negative stories from EAs dealings with recruiters,  EPAA met with the leading body for the Recruitment sector, the Recruitment Employment Confederation (REC) earlier in 2019.  This has begun, what we hope to be a great relationship and will also help us to identify the UK recruiters who are really getting it right and we can promote to our members to help progress their careers. 

Join EPAA Founder Victoria Wratten, along with the REC and some top UK recruiters for a panel session not to be missed!  This is your opportunity to ask those vital questions and build important relationships for the future. 

13.15-14.15 – Lunch

Lunch is not covered by the Association for this event, however close by to CILIP is Tottenham Court Road, which has an abundance of coffee shops, eateries and supermarkets. 



15-15-15.30 – Break 


How to prove you are adding real value to your organisation via your Executive Support Service

Adam Fidler, Principal of The Adam Fidler Academy


Keynote Speaker


Charity Prize Draw and Conference Close


Adam Fidler
Adam Fidler Academy
Kate Shoesmith
Recruitment Employment Confederation
Victoria Wratten
Founder of EPAA

Conference Chair

Holly More
Make Events
Melanie Richardson
Bettys & Taylors
Sherie Pointon
Admin Advantage


Please note this conference is restricted to paying members of EPAA only.  Please also note, you need to be a paying member for the six months prior to the conference date to be eligible for a place. 

You will need to supply a valid membership number to ensure confirmation of booking. This conference is being offered as part of our new membership packages and prices for 2019 and is offered free or charge for our members. 

We offer a set amount of places available on a first come, first serve basis to our membership. Once the places have been confirmed, we will then operate a wait list. 

We reserve the right to cancel a delegate place, whereby membership renewal is overdue or remains unpaid or you do not meet the criteria above. 

Places cancelled within four weeks of the conference date will incur a £40.00 charge to cover lost time of the Association and its staff and volunteers.  Please do read our full cancellation terms upon your booking being confirmed. 


Please note your place is not confirmed until you receive an email from the EPAA Team and you return terms and condition fully signed.  The form below must be completed in order to commence this process. 



CILIP – The Library & Information Association – 7 Ridgmount Street, London, WC1E 7AE

CILIP is close to a number of underground stations: Goodge Street (Northern Line), Tottenham Court Road (Central and Northern Lines), Warren Street (Victoria and Northern Lines), Russell Square (Piccadilly Line), and Euston Square (Metropolitan, Hammersmith & City and Circle Lines).  Euston, King’s Cross and St Pancras main line stations are all within easy reach. 

As we are delivering this conference to our membership free of charge, we are asking each delegate to bring 1 item each with them to the conference (such as a tin of food, jar of coffee, washing powder).  All donations will be taken straight to the Trussell Trust Food Bank in Euston, London after the conference has concluded.  A list of required items will be sent to all delegates a few weeks prior to the conference taking place. We think this is a small ask in comparison to what delegates will receive through the day! 

To find out more about the work of The Trussell Trust please visit – https://www.trusselltrust.org/

Please note EPAA Members who are part of our optional CPD programme will receive 10 CPD credits as part of your attendance on this day. 

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