EPAA Back to Basics EA Conference



EPAA is delighted to offer this second free annual ‘members only’ conference, with a clear focus on the basic skills and behaviours required to successfully perform Business Support roles. 

Whether you come from an experienced background or have recently joined the profession, this conference will offer something for everyone. 

For the more experienced, it never serves to become complacent in any aspect of the role and events such as these can be utilised as a reminder and a refresher. For the recently new members of the profession, it provides a strong foundation block of which you can build a highly successful career. 

Whilst anyone in any profession is prone to making mistakes, getting the basics wrong in this profession can indeed be very costly for UK business.  The ‘basics’ are not just about technical skills and the ability to command Microsoft Office, indeed equally important is the ability to understand professional standards and behaviours, in order to provide an all encompassing business support service. 

This conference has been put together and led as a result of direct feedback from employers and executives from across the UK.  


  • Learn key behaviours and professional standards 
  • Dynamic, provocative and relevant sessions on trends influencing the future of the Business Support Profession in the UK
  • Gain greater confidence in how to move your career along to the next stage
  • Add greater and more meaningful impact with the support service you provide
  • Dedicated networking opportunities with EPAA members
  • No selling, no partners, no trade show!



  • Electronic certificate of attendance
  • 10 EPAA CPD credits awarded to members on CPD programme
  • Drinks refreshments (please note lunch is NOT included and at own cost)




Please note this conference is restricted to paying members of EPAA only.  Please also note, you need to be a paying member for the six months prior to the conference date to be eligible for a place. 

You will need to supply a valid membership number to ensure confirmation of booking. This conference is being offered as part of our new membership packages and prices for 2019 and is offered free or charge for our members. 

We offer a set amount of places available on a first come, first serve basis to our membership. Once the places have been confirmed, we will then operate a wait list. 

We reserve the right to cancel a delegate place, whereby membership renewal is overdue or remains unpaid or you do not meet the criteria above. 

Places cancelled within one calendar month of the conference date will incur a £50.00 charge to cover lost time of the Association and its staff and volunteers.  Please do read our full cancellation terms upon your booking being confirmed. 


Please note your place is not confirmed until you receive an email from the EPAA Team and you return terms and condition fully signed.  The form below must be completed in order to commence this process. 


NCVO – National Council of Voluntary Organisations

Society Building
8 All Saints Street
N1 9RL

NCVO is conveniently located just eight minutes’ walk from the excellent transport links of King’s Cross, St Pancras and Eurostar stations.


If you need recommendations for budget hotels in the local area, please contact the EPAA team here.

As we are delivering this conference to our membership free of charge, we are asking each delegate to bring 1 item each with them to the conference (such as a tin of food, jar of coffee, washing powder).  All donations will be taken straight to the Trussell Trust Food Bank in Euston, London after the conference has concluded.  A list of required items will be sent to all delegates a few weeks prior to the conference taking place. 

To find out more about the work of The Trussell Trust please visit – https://www.trusselltrust.org/

Please note EPAA Members who are part of our optional CPD programme, will receive 10 CPD credits as part of your attendance on this day. 

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